Accessibility statement

This website is run by ICCAN. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts when using an external browser plugin for Chrome or a site-side widget from https://userway.org this purpose
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Modify the line height or spacing of text when using an external browser plugin for Chrome or a site-side widget from https://userway.org this purpose
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • Some live video streams do not have captions
  • Some of our online forms are difficult to navigate using just a keyboard
  • You cannot skip to the main content when using a screen reader

The only limit as to how far you can magnify the map on our ‘contact us’ page is set by the individual browser.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: ContactICCAN@iccan.gov.uk

Call: 01484 240457

We’ll consider your request and get back to you within 5 working days.

If you need help call or email us at ContactICCAN@iccan.gov.uk for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the ICCAN team at ContactICCAN@iccan.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices do not have audio induction loops, if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Contact the ICCAN team at ContactICCAN@iccan.gov.uk.

Technical information about this website’s accessibility

ICCAN is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by January 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.

Our PDF documents are currently non-compliant. We plan aim to make them compliant by September 2020.

Disproportionate burden

Currently not all of our PDF documents are completely accessible.

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks).

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software (Ninja Forms) and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships). Contact Form 7 is the form plugin used for the Contact Form and the front-end of the Newsletter form.  The Newsletter form is connected to Red Circle via a Webhook provided by Red Circle.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested June – August 2019. The test was carried out by APS.

APS used a browser testing approach using Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox at a number of breakpoints to ensure modules retained their correct positions and that other features worked as they should.

They tested our main website platform, available at iccan.gov.uk

We don’t have a full accessibility test report but you can check our website at https://achecker.ca.

What we’re doing to improve accessibility

We’re working on a new report template which will be fully accessible.

We aim to keep on top of methods for making websites accessible and implementing them as soon as possible within reason.