Accessibility statement

This accessibility statement applies to iccan.gov.uk and the pages and documents contained within the domain.

This website is run by ICCAN. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts when using an external browser plugin for Chrome or a site-side widget from userway.org for this purpose
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Modify the line height or spacing of text when using an external browser plugin for Chrome or a site-side widget from userway.org for this purpose
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some PDF documents uploaded prior to 31 May 2021 are not fully accessible to screen reader software

 Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: ContactICCAN@iccan.gov.uk

Call: 01484 240457

We’ll consider your request and get back to you within 5 working days.

 If you need help, call or email us at ContactICCAN@iccan.gov.uk for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the ICCAN team at ContactICCAN@iccan.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices do not have audio induction loops, if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Contact the ICCAN team at ContactICCAN@iccan.gov.uk.

Technical information about this website’s accessibility

ICCAN is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some of our PDF documents published prior to 31 May 2021 are currently non-compliant.

Disproportionate burden

Currently not all of our PDF documents are completely accessible. We are happy to offer accessible versions of all of our PDFs upon request and are ensuring that all documents published from 31 May 2021 onwards are fully accessible.

Interactive tools and transactions

Third party code

In common with all WordPress sites, the ICCAN website benefits from third party code provided by plugins. While ICCAN endeavours to make the site as accessible as possible, in minor instances it’s possible that this code may not fully meet these standards. This code is beyond the control of ICCAN, and as such relies on updates by third-party developers to resolve accessibility issues.

Specifically:

– ‘Subscribe to our newsletter’
Currently the ‘Sign me up’ button uses an empty link to open the form. When clicking this button keyboard focus is not automatically transferred to the form. This element is part of third-party page building software ‘Elementor‘.

Currently it is possible for a user to continue tabbing after the submit button (should they so wish). This form is part of third-party form plugin ‘Ninja Forms’.

– Search overlay (activated by the search icon in the header)
Currently this lacks an HTML ‘label’ tag to label the input as a search. This element is part of third-party page building software ‘Elementor’.
This is mitigated by the use of an html ‘title’ tag, aria-role, and placeholder text which all indicate a search by alternative means.

– News search
Currently this lacks an HTML ‘label’ tag to label the input as a search. This element is part of third-party page building software ‘Elementor’.
This is mitigated by the use of an html ‘title’ tag, aria-role, and placeholder text which all indicate a search by alternative means.

We’ve assessed the cost of not using third-party code and writing custom code instead. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in September 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on our work programme, research and other important items relating to ICCAN.

All PDFs and Word documents we publish from 31 May 2021 onwards will meet accessibility standards.

Third-party reports

From time to time we collaborate with other organisations to undertake projects and research. All third-party reports published on our website will meet basic legal accessibility requirements, even if some may not fully meet ICCAN’s own accessibility standards. If you require an accessible version of any of our third-party reports, please email ContactICCAN@iccan.gov.uk.

How we tested this website

In June 2021, ICCAN completed a full audit of the website, following a random spot check conducted by the Government Digital Service on 30 March 2021. Working with APS, ICCAN has carried out manual and automated checks to test the site using a mouse, a keyboard and viewing pages at different zoom settings, across desktop, tablet and mobile.

The pages tested by the Government Digital Service were as follows:

ICCAN homepage                                                                                  

Contact us

Accessibility Statement

ICCAN Budget overview

About us

News

Governance                                                                                             

Transparency

The team

After developing the website, APS tested the website between June and August 2019. They used a browser testing approach using Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox at a number of breakpoints to ensure modules retained their correct positions and that other features worked as they should.

They tested our main website platform, available at iccan.gov.uk

We don’t have a full accessibility test report but you can check our website at https://achecker.ca.

What we’re doing to improve accessibility

We have updated our Word and PowerPoint templates to ensure they meet accessibility standards and are fully accessible when using a screen reader. Following the spot check by the Government Digital Service we have audited and reviewed all documents and pages on the website to ensure that all issues identified have been addressed.

Preparation of this accessibility statement

This statement was first prepared in March 2020. It was last reviewed and updated on 7 July 2021.