Correspondence performance

A record of how many letters and emails we have responded to.

Correspondence recorded

 
01 April 2020 to 30 June 2020
1 July 2020 to 30 September 2020
1 October 2020 to 31 December 2020
1 January 2021 to 31 March 2021
Received
1128 4 
Required response
9214 
Responded to within 5 working days
78%80% 75% 
 
01 April 2019 to 30 June 2019
1 July 2019 to 30 September 2019
1 October 2019 to 31 December 2019
1 January 2020 to 31 March 2020
Received
683622
Required response
672415
Responded to within 5 working days
67%71%88%87%

We aim to reply to all correspondence within 5-working days, however sometimes this may take a little longer. Due to the current situation we may take a little longer to reply to any letters sent to us by post.

  • Response to: Process of recruiting ICCAN commissioners
  • Response to: Historical recruitment of temporary staff
  • Response to: ICCAN’s ICT strategy
  • Response to: Number of ICCAN staff who have falsified their CVs/job applications during 2018; including individual job grade and what action was taken; provide a table showing all job grades and salary bands including grade terminology
  • Response to: Cyberattacks targeting ICCAN
  • Response to: How ICCAN complies with GDPR

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