Correspondence performance

A record of how many letters and emails we have responded to.

Correspondence recorded

01 April 2020 to 30 June 2020
1 July 2020 to 30 September 2020
1 October 2020 to 31 December 2020
1 January 2021 to 31 March 2021
Received 11 28  4
Required response 9 21 4
Responded to within 5 working days 78% 80%  75%
01 April 2019 to 30 June 2019
1 July 2019 to 30 September 2019
1 October 2019 to 31 December 2019
1 January 2020 to 31 March 2020
Received 6 8 36 22
Required response 6 7 24 15
Responded to within 5 working days 67% 71% 88% 87%
We aim to reply to all correspondence within 5-working days, however sometimes this may take a little longer. Due to the current situation we may take a little longer to reply to any letters sent to us by post.

The Independent Commission on Civil Aviation noise ceased operating on 30 September 2021.

You can read the Government’s statement on ICCAN’s closure and Head Commissioner Rob Light’s letter to the Minister to learn more.

Any further questions about ICCAN’s work or aviation noise should be directed to the Department for Transport.